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Replai
$60/moStarting price
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About Replai
Replai is a WhatsApp-focused CRM that consolidates shared inboxes, AI-driven automations, broadcast campaigns, and AI-generated replies into a single platform. It is designed for teams that sell or support customers via WhatsApp, enabling multiple agents to collaborate on a single WhatsApp Business API number. The system includes a shared team inbox for assigning conversations, tracking status, and adding internal notes, alongside an AI reply assistant that drafts responses using OpenAI, Anthropic, or Gemini models. Users can build visual no-code automations with triggers, conditions, delays, and webhooks, and send Meta-approved broadcast campaigns while tracking engagement metrics in real time. Sales pipelines are represented as Kanban deal boards linked to conversations, with deal values, stages, and expected close dates. Contact management features tags, custom fields, CSV import, phone deduplication, and full conversation history per contact.
Key features
- Shared team inbox for multiple agents
- AI reply assistant with knowledge base integration
- Visual no-code automation builder
- Meta-approved broadcast campaigns
- Sales pipelines with Kanban deal boards
- Contact management with tags and custom fields
- CSV import and phone deduplication
- Public API and MCP protocol support
Use cases
- Managing customer conversations at scale for sales teams
- Automating customer support with AI-generated replies
- Running Meta-approved promotional campaigns on WhatsApp
Pros
- Shared team inbox for multiple agents on one WhatsApp number
- AI reply assistant with support for OpenAI, Anthropic, and Gemini models
- Visual no-code automation builder with triggers, conditions, and webhooks
- Meta-approved broadcast campaigns with real-time analytics
- Sales pipelines integrated with conversation tracking
Cons
- Requires official WhatsApp Business API connection
- No free tier; only a free trial available
- Pricing is per-day rather than per-user
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Frequently asked questions about Replai
What is Replai and what does it do?
Replai is an AI-powered WhatsApp CRM designed for teams that sell or support customers via WhatsApp. It consolidates shared inboxes, AI-driven automations, broadcast campaigns, and AI-generated replies into a single platform, enabling multiple agents to collaborate on a single WhatsApp Business API number.
Who is Replai suitable for?
Replai is built for teams and businesses that rely on WhatsApp for sales, customer support, or marketing. It suits small to large teams, including sales teams, customer support departments, and marketing agencies managing high volumes of WhatsApp conversations.
How does Replai's AI Reply Assistant work?
The AI Reply Assistant drafts responses using OpenAI, Anthropic, or Gemini models. Users can upload their own knowledge base, such as FAQs or product documentation, allowing the AI to generate context-aware replies based on the provided content.
Can Replai integrate with other tools?
Yes, Replai is built on open standards and integrates with tools like Supabase, PostgreSQL, OpenAI, Anthropic, Google Gemini, and supports webhooks and a full public API for connecting to external services.
What kind of automations can I build with Replai?
Replai offers a visual no-code automation builder where users can create workflows with triggers, conditions, delays, webhooks, and tag management. This allows for complex automation without requiring coding knowledge.
How do I get started with Replai?
To get started, connect your official WhatsApp Business API number, invite your team members, set up roles and permissions, and begin designing AI workflows or automations using the visual flow builder. The platform guides users through the setup process.
