Real-time customer support with personalized service, accessible through a mobile app.
Duvi
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About Duvi
Duvi provides AI agents that integrate into existing customer support operations to handle inquiries across websites, WhatsApp, phone lines, and other channels. The system reads specified business websites or connected systems to answer questions with real-time data, avoiding guesses when information is unavailable. Agents can perform actions on connected platforms such as Shopify stores, including checking stock levels and processing orders. Configuration is managed through a conversational interface where users describe the agent’s role, and the builder generates the prompt and selects the appropriate model. The platform supports live knowledge updates, enabling agents to reflect current inventory or system states. Teams can monitor conversations and outcomes through a dedicated workspace, while integrations connect to existing tools like Salesforce, Stripe, and Notion. Deployment involves adding a snippet to the website or linking a phone number, allowing the agent to operate alongside human support.
Key features
- Live knowledge updates from connected stores
- Website actions via customer instructions
- Multi-channel deployment (website, WhatsApp, phone)
- Team workspace for monitoring conversations
- Integration with Shopify, WooCommerce, Salesforce, and others
- Conversational agent configuration
- Real-time stock and order status checks
- Prompt generation and model selection
Use cases
- Handling customer inquiries with live product data
- Processing orders and checking inventory across channels
- Unifying support operations across website and messaging platforms
Pros
- Real-time knowledge from connected systems
- Multi-channel support (website, WhatsApp, phone)
- Conversational agent builder with prompt generation
- Live inventory and order processing capabilities
- Integration with major business platforms
Cons
- No explicit mention of a free tier beyond setup
- Limited to described integrations
- Requires website or system access for setup
Frequently asked questions about Duvi
What is Duvi and what does it do?
Duvi provides AI agents that integrate into existing customer support operations to handle inquiries across multiple channels such as websites, WhatsApp, and phone lines. The agents read specified business websites or connected systems to answer questions using real-time data and can perform actions on platforms like Shopify.
Who is Duvi suitable for?
Duvi is designed for businesses of various sizes, including startups looking to maintain customer support while building their operations and enterprises seeking to enhance existing support systems with AI agents.
How do I get started with Duvi?
Users can start by describing the agent’s role in a conversational interface, which generates the prompt and selects the appropriate model. The platform offers a quickstart guide to build and test the first agent before deployment.
Does Duvi support live knowledge updates?
Yes, Duvi supports live knowledge updates, enabling agents to reflect current inventory or system states such as stock levels or order statuses in real time.
What integrations does Duvi support?
Duvi integrates with a wide range of tools including Shopify, WooCommerce, Wix, Salesforce, Stripe, PayPal, Notion, Airtable, Webflow, Linear, monday.com, Sentry, Supabase, Cloudflare, and Zapier.
How does Duvi handle situations when it doesn’t know the answer?
When Duvi’s agents encounter questions for which information is unavailable, they indicate that they don’t know the answer rather than guessing, ensuring accuracy and reliability.
