Real-time customer support with personalized service, accessible through a mobile app.
HelpLoom
$0.99Starting price
15KMonthly visits
20Popularity
About HelpLoom
HelpLoom is a customer support platform designed to streamline live chat and customer interactions for businesses. It allows companies to set up unlimited live chat quickly by embedding a simple code snippet on their website, removing the need for per-user pricing or complicated tiered plans. The platform centralizes conversations in a shared inbox where unlimited teammates can collaborate efficiently. Beyond live chat, HelpLoom includes features like automated email follow-ups, lead collection, and notification previews to keep visitors engaged. Its AI agent integrates with a company’s knowledge base to provide 24/7 responses, supports over 50 languages, and automatically escalates complex queries to human agents when necessary. This combination of AI-driven support and human oversight ensures businesses can offer responsive, scalable, and cost-effective customer service without sacrificing quality or accessibility.
Key features
- Unlimited live chat with flat monthly pricing
- Shared inbox for team collaboration
- AI agent for 24/7 customer queries
- Automated email follow-ups
- Lead collection and notification previews
- Multi-language support (50+ languages)
- Seamless escalation to human agents
- Quick setup with a code snippet
Use cases
- Providing real-time customer support on websites
- Managing shared inboxes for support teams
- Automating responses to common customer queries
Pros
- Unlimited live chat threads and team seats with transparent flat-rate pricing
- AI agent integrates with knowledge base for 24/7 multilingual support and intelligent escalation to human agents
- Simple setup via copy-paste widget code and no per-user or per-message billing
- Shared inbox enables unlimited teammate collaboration on customer conversations
- Built-in help center with customizable articles, collections, and SEO-friendly sitemap
Cons
- AI message credits are capped in lower-tier plans, requiring upgrades for high-volume usage
- Advanced features like AI auto-pilot and expanded knowledge base storage are only available in higher-priced tiers
Frequently asked questions about HelpLoom
What is a thread in HelpLoom?
A thread represents a single customer conversation, including live chat, email follow-ups, and related interactions.
How do I add the chat widget to my website?
Add the chat widget by copying and pasting a simple JavaScript snippet into your website's code.
Can multiple team members use the same account?
Yes, HelpLoom allows unlimited team members to collaborate in a shared inbox without additional per-user fees.
What happens if I run out of AI message credits?
If AI message credits are exhausted, the AI agent stops responding until credits are renewed or the plan is upgraded.
Is VAT included in plan prices?
Plan prices shown do not include VAT; applicable taxes are added during checkout based on your region.
How can I reach out for support?
Support can be reached through the chat widget available at the bottom right corner of the HelpLoom interface.
HelpLoom Website Engagement
Last Update: 9 days ago
Total Monthly Visits
0
Bounce Rate
0%
Visit Duration (avg)
0.00s
Pages Per Visit
0
Country Rank
0
United States
Global Rank
0
Monthly Traffic
Traffic Sources
Traffic Share By Country
- Vietnam25.4%
- India19.5%
- United States12.2%
- Brazil11%
- Spain6.7%
