Automate customer service, track interactions, gather insights for improving customer support performance.
5.2M visits/mo-12.1%#17 Chatbots & Assistants
HelpLoom
A live chat and customer support platform with AI agents and shared inbox management for businesses.
$0.99Starting price
15KMonthly visits
20Popularity
About HelpLoom
HelpLoom is a customer support platform designed to streamline live chat and customer interactions for businesses. It allows companies to set up unlimited live chat quickly by embedding a simple code snippet on their website, removing the need for per-user pricing or complicated tiered plans. The platform centralizes conversations in a shared inbox where unlimited teammates can collaborate efficiently. Beyond live chat, HelpLoom includes features like automated email follow-ups, lead collection, and notification previews to keep visitors engaged. Its AI agent integrates with a company’s knowledge base to provide 24/7 responses, supports over 50 languages, and automatically escalates complex queries to human agents when necessary. This combination of AI-driven support and human oversight ensures businesses can offer responsive, scalable, and cost-effective customer service without sacrificing quality or accessibility.
Key features
- Unlimited live chat with flat monthly pricing
- Shared inbox for team collaboration
- AI agent for 24/7 customer queries
- Automated email follow-ups
- Lead collection and notification previews
- Multi-language support (50+ languages)
- Seamless escalation to human agents
- Quick setup with a code snippet
Use cases
- Providing real-time customer support on websites
- Managing shared inboxes for support teams
- Automating responses to common customer queries
Pros
- Unlimited live chat threads and team seats with transparent flat-rate pricing
- AI agent integrates with knowledge base for 24/7 multilingual support and intelligent escalation to human agents
- Simple setup via copy-paste widget code and no per-user or per-message billing
- Shared inbox enables unlimited teammate collaboration on customer conversations
- Built-in help center with customizable articles, collections, and SEO-friendly sitemap
Cons
- AI message credits are capped in lower-tier plans, requiring upgrades for high-volume usage
- Advanced features like AI auto-pilot and expanded knowledge base storage are only available in higher-priced tiers
Frequently asked questions about HelpLoom
What is a thread in HelpLoom?
A thread represents a single customer conversation, including live chat, email follow-ups, and related interactions.
How do I add the chat widget to my website?
Add the chat widget by copying and pasting a simple JavaScript snippet into your website's code.
Can multiple team members use the same account?
Yes, HelpLoom allows unlimited team members to collaborate in a shared inbox without additional per-user fees.
What happens if I run out of AI message credits?
If AI message credits are exhausted, the AI agent stops responding until credits are renewed or the plan is upgraded.
Is VAT included in plan prices?
Plan prices shown do not include VAT; applicable taxes are added during checkout based on your region.
How can I reach out for support?
Support can be reached through the chat widget available at the bottom right corner of the HelpLoom interface.
HelpLoom traffic & engagement
helploom.com · third-party estimates from Similarweb
Data as of Sep 2026Full AI website ranking →
Monthly visits · Sep 202615K-1.2% MoM12-month high 15K (Aug 2026)
Rank among AI websites#3,953▼ 22 vs last monthof 8,652 tools on aitoolnavio™
Top marketVietnam18.9%Top 5 countries bring 66% of visits
Average visit6sTime on site per visit
Pages per visit1.38Average pages viewed
Bounce rate36%Lower than 74% of AI sites
Similarweb global rank#1,738,826#1,837,167 in United States
Traffic trend
Last 4 months · grows by one month every month
- Jun 20269.8K
- Jul 202610K+5.9%
- Aug 202615K+48.6%
- Sep 202615K−1.2%
Where visitors come from
Share of visits by channel
Top countries
Share of visits · estimated visits
Other countries: 34.1%
Compared with similar tools
Chatbots & Assistants · Sep 2026
Traffic figures are third-party estimates, good for scale and trends; they can differ from a company's own numbers. Updated monthly.
