Real-time customer support with personalized service, accessible through a mobile app.
Recello
£19Starting price
0Popularity
About Recello
Recello functions as an AI-based phone receptionist designed to handle customer calls around the clock. It answers incoming calls instantly with a natural voice, responds to inquiries about services, prices, discounts, and opening hours, and books appointments or takes orders automatically. The system learns business-specific details from website content or direct input and retains this information for future calls. Recello maintains a shared digital record called The Library where all business knowledge—including services, prices, and special notes—is stored and updated in real time. Calls can be transferred to the business owner when necessary, with context preserved. Users manage the system through a chat interface or a dedicated app, where they can edit records, review call logs, and adjust business information without technical setup.
Key features
- 24/7 call answering with natural voice
- Instant response time under 1 second
- Shared digital record (The Library) for business knowledge
- Automatic booking of appointments and order taking
- Smart call transfer to business owner
- Website integration for learning business details
- Real-time updates to business information
- Call logging and order tracking in app
Use cases
- Handling customer inquiries outside business hours
- Booking appointments automatically over the phone
- Managing and updating business information centrally
Pros
- Answers calls 24/7 with natural speech
- Remembers business details from chat or website input
- Books appointments and takes orders automatically
- Maintains a shared digital record of business information
- Transfers calls to owner when required
Cons
- Requires connecting a business phone number
- No mention of free tier or pricing transparency
- Setup depends on providing website or company details
- Limited to phone-based interactions
Frequently asked questions about Recello
What is Recello and what does it do?
Recello is an AI-based phone receptionist that answers customer calls 24/7 with a natural voice, handles inquiries about services, prices, discounts, and opening hours, and automatically books appointments or takes orders. It learns business-specific details from website content or direct input and retains this information for future calls.
Who should use Recello?
Recello is designed for businesses that want to ensure no customer calls are missed, including those operating outside regular hours or during holidays. It suits owners who need an automated system to manage inquiries, appointments, and orders without hiring additional staff.
How does Recello remember business-specific details?
Recello stores all business knowledge in a shared digital record called The Library, which is updated in real time. Users can add or edit details via a chat interface or a dedicated app, and the system automatically records information from every call.
Can Recello transfer calls to the business owner?
Yes, when a customer requests to speak with the owner or an urgent matter arises, Recello recognizes the situation and transfers the call while preserving the conversation context, so the customer doesn’t need to repeat themselves.
How do I get started with Recello?
To get started, connect your business phone number and share company details or your website link. You can then add or edit services, prices, and rules via chat or the app. Recello is designed to be set up quickly, often within a day.
Does Recello integrate with other tools or systems?
Recello operates as a standalone phone receptionist system and does not require integration with other tools to function. However, it maintains a digital record (The Library) that can be accessed and edited through its own chat interface or app.
