Automate customer service, track interactions, gather insights for improving customer support performance.
5.2M visits/mo-12.1%#17 Chatbots & Assistants
VoxHive
AI-powered receptionist handling phone, email, chat and WhatsApp for UK businesses
£49Starting price
About VoxHive
VoxHive provides an AI receptionist service designed for UK businesses to manage customer inquiries across multiple channels. It operates 24/7 and answers calls, emails, web chats, SMS and WhatsApp messages using a knowledge base trained on the business’s own documents rather than general internet data. The system transcribes speech in real time, understands customer intent, searches the provided documents for answers, and can perform actions such as verifying accounts, sending confirmations or updating CRMs during conversations. If it cannot resolve an inquiry, it transfers the caller to a human colleague with full context. The service is intended to reduce missed customer interactions by handling routine and after-hours queries, allowing staff to focus on higher-value tasks. It integrates with existing workflows and can be used as a standalone solution or alongside an existing team.
Key features
- Real-time speech transcription with name and ZIP code handling
- Answers based solely on uploaded business documents
- Automatic appointment booking during calls
- CRM integration for account verification and updates
- Natural voice responses with fallback to human agents
- Single knowledge base shared across all channels
- Immediate correction updates without retraining
- Dedicated UK phone number with call transfer capability
Use cases
- Handling after-hours and weekend customer inquiries
- Managing overflow calls during peak periods
- Automating responses to routine questions about opening hours or services
Pros
- Answers inquiries across phone, email, web chat, SMS and WhatsApp
- Operates 24/7 with no downtime for holidays or sickness
- Uses business-specific documents for accurate, consistent responses
- Books appointments automatically during conversations
- UK-hosted with data protection by design
Cons
- Handles only one conversation at a time
- Requires manual document uploads for training
- No free tier available
Frequently asked questions about VoxHive
What is VoxHive and what does it do?
VoxHive is an AI receptionist service designed for UK businesses to manage customer inquiries across multiple channels. It operates 24/7 and answers calls, emails, web chats, SMS, and WhatsApp messages using a knowledge base trained on the business’s own documents.
Who is VoxHive suitable for?
VoxHive is built for businesses that rely on customer conversations, such as dental practices, property management, hospitality, on-site services, and business support teams. It can be used as a standalone solution or alongside an existing team.
How does VoxHive handle inquiries outside of business hours?
VoxHive operates 24/7, every day of the year, ensuring that inquiries arriving outside working hours are answered immediately rather than waiting until the next business day.
Can VoxHive integrate with existing workflows and tools?
Yes, VoxHive integrates with existing workflows and can be configured to work alongside an existing team. It can also perform actions such as verifying accounts, sending confirmations, or updating CRMs during conversations.
What happens if VoxHive cannot resolve an inquiry?
If VoxHive cannot resolve an inquiry, it transfers the caller to a human colleague with full context, ensuring a seamless handover and continuity of service.
How does VoxHive ensure data protection and compliance?
VoxHive is UK-hosted and designed with data protection by design, ensuring compliance with relevant regulations and safeguarding business and customer data.
