Automate customer service, track interactions, gather insights for improving customer support performance.
5.2M visits/mo-12.1%#17 Chatbots & Assistants
FreeStarting price
14Popularity
About Lexycall
Lexycall provides an AI receptionist that handles incoming calls, schedules appointments, and processes orders around the clock. The system uses a voice engine capable of real-time natural conversation, processing caller intent, maintaining context across turns, and responding with sub-second latency. It integrates with existing telephony and software stacks such as Twilio, Cal.com, Cliniko, and NexHealth, and can be customized to match a business’s brand voice through adjustable tone, pace, and confidence settings. Training the agent requires only scripts, FAQs, and escalation rules without the need for prompt engineering. Each call generates structured data including transcripts, sentiment scores, outcome tagging, and trend analytics to support coaching and ROI measurement. The service is designed for businesses that rely on phone interactions, including dental practices, clinics, restaurants, and sales teams, handling repetitive calls to free staff for more complex interactions.
Key features
- Real-time voice AI with natural conversation
- Appointment booking and rescheduling
- Order and reservation taking
- Sentiment analysis and outcome tagging
- Custom voice and persona design
- Live call monitoring and analytics dashboard
- Seamless integration with Twilio, Cal.com, Cliniko, NexHealth
- Context-aware responses across call turns
Use cases
- Handling after-hours patient calls in dental and healthcare offices
- Taking restaurant orders and reservations during peak hours
- Qualifying inbound sales leads and routing to human agents
Pros
- Answers calls 24/7 without human staff
- Real-time natural conversation with sub-second response latency
- Customizable voice tone and brand personality
- Integrates with existing telephony and CRM systems
- Provides structured call analytics and transcripts
Cons
- Requires Twilio telephony for operation
- Custom CRM integrations may take 1–2 weeks
- No fixed list of pre-built CRM connectors
- Live demo only, no self-service free trial
Frequently asked questions about Lexycall
What is a voice agent and how does Lexycall work?
A voice agent is an AI-powered system that answers incoming calls and handles them through natural conversation. Lexycall combines streaming speech recognition, a language model trained on provided scripts and knowledge, and neural text-to-speech, all running with sub-second latency to ensure callers experience a human-like interaction.
How long does it take to set up and go live with Lexycall?
Most teams can deploy a simple booking or qualification flow in under 10 minutes. For deployments requiring a custom integration into existing CRM, ERP, or other business software, the process typically takes 1–2 weeks with engineering support from the Lexycall team.
Can I customize the voice agent's personality and responses?
Yes. Users can select from over 40 neural voices, adjust warmth, pace, and confidence settings, and train the agent using scripts, FAQs, and brand vocabulary. It is also possible to clone an existing voice with proper licensing for a fully branded experience.
What telephony providers and CRMs does Lexycall integrate with?
Lexycall currently runs on Twilio for telephony and integrates with Cal.com, Cliniko, and NexHealth for scheduling out of the box. Beyond these, Lexycall builds custom integrations directly into any CRM, ERP, or software already used by the business.
Is there a free trial or demo available?
Yes, Lexycall offers a 30-minute live demo where an agent is set up on your call flow so you can experience it firsthand. No credit card or obligation is required to book or attend the demo.
Can Lexycall function as an AI receptionist for dental and healthcare offices?
Yes. Lexycall answers patient calls, books and reschedules appointments, handles common inquiries about hours and services, and routes urgent calls to staff, ensuring no missed calls even after hours.
