Real-time customer support with personalized service, accessible through a mobile app.
subba
$9.99/moStarting price
0Popularity
About subba
subba acts as an AI receptionist for small businesses, handling incoming enquiries across phone calls, web chat and booking forms. It responds to customer messages in seconds, checks availability against the business diary, quotes prices, takes deposits or full payments via Stripe, and confirms bookings automatically. The system operates in the business’s own voice and can forward calls or escalate to a human when needed. It runs continuously, including nights, weekends and holidays, and integrates with existing calendars and payment processors. Businesses can approve draft replies before the AI sends them, maintaining control while automating routine tasks. Typical users include tradespeople, salons, clinics, fitness studios and automotive services that rely on manual booking processes.
Key features
- AI receptionist for phone calls, web chat and booking forms
- Automatic booking into existing diary
- Payment processing via Stripe
- Deposit and full payment collection
- Call recordings and transcripts
- Automatic reminders to reduce no-shows
- Google review requests after appointments
- Draft reply approval before sending
Use cases
- Automating appointment bookings for salons and barbershops
- Handling after-hours enquiries for tradespeople like plumbers and electricians
- Managing new patient and routine checkup bookings for dental clinics
Pros
- Answers enquiries in seconds across phone, chat and forms
- Books customers directly into existing diary and takes payments
- Operates 24/7 including weekends and holidays
- Operates in the business’s own voice
- Allows approval of draft replies before sending
Cons
- Requires a paid subscription with no free tier
- Limited to businesses that accept online bookings and payments
- Website add-on costs an additional one-off fee
- Phone minutes are capped per plan with overage charges
Frequently asked questions about subba
What does subba do?
subba acts as an AI receptionist that answers customer enquiries across phone calls, web chat, and booking forms, books appointments directly into the business diary, and processes payments via Stripe. It operates in the business’s own voice and can forward calls or escalate to a human when necessary.
Who is subba suitable for?
subba is designed for small businesses that rely on manual booking processes, such as tradespeople, salons, clinics, fitness studios, and automotive services. It is particularly useful for businesses that need to handle enquiries outside of standard working hours.
How does subba handle payments?
subba takes deposits or full payments via Stripe during the booking process and sends automated confirmations to customers. It integrates with existing payment processors to streamline transactions.
Can I control what the AI sends to customers?
Yes, subba allows businesses to approve draft replies before the AI sends them, ensuring that messages align with the business’s tone and policies while maintaining control over communications.
Does subba work outside of business hours?
Yes, subba operates continuously, including nights, weekends, and holidays, ensuring that no customer enquiries are missed regardless of the time.
How do I get started with subba?
Businesses can sign up on the subba website and begin using the service immediately. If a business does not yet have a website, subba can build one live within 5 working days.
