Real-time customer support with personalized service, accessible through a mobile app.
Wakeel
$29.99/moStarting price
0Popularity
About Wakeel
Wakeel is an AI assistant designed to handle customer inquiries on WhatsApp for businesses operating in the Arab world. It responds instantly in the customer’s dialect, using only information sourced from the business’s uploaded documents such as FAQs, catalogs, and policies. The tool supports Modern Standard Arabic and regional dialects including Khaleeji and Egyptian. It can book appointments, take orders, confirm deliveries, and provide location or operating hours information without human intervention. Businesses can test and adjust the AI’s tone and replies in a dashboard before going live. Wakeel integrates directly with the official WhatsApp Business Platform via Meta’s webhook, ensuring secure and compliant communication. The platform includes usage analytics and logs, allowing businesses to monitor conversations and performance in real time. Human agents can take over conversations at any point, and data remains isolated per business to prevent cross-client leakage.
Key features
- Instant replies in Arabic or English
- Appointment booking and order taking
- Delivery tracking and confirmations
- RAG-grounded answers from business documents
- Human takeover capability
- Usage analytics and conversation logs
- Dialect customization for replies
- One-click customer broadcasts
Use cases
- Handling after-hours customer inquiries
- Managing peak message volumes during busy periods
- Automating responses to repetitive questions
Pros
- Answers in under 10 seconds using only verified business data
- Supports Modern Standard Arabic and multiple regional dialects
- Integrates directly with WhatsApp Business Platform via Meta
- Provides real-time usage analytics and conversation logs
- Allows human takeover without disrupting automated replies
Cons
- No free tier available
- Pricing in USD only with annual billing options
- Limited to WhatsApp Business Platform integration
Frequently asked questions about Wakeel
How does Wakeel integrate with WhatsApp?
Wakeel connects directly to the official Meta WhatsApp Business Platform using a webhook. The integration handles routing, signature verification, and replies without relying on browser automation or unofficial methods.
Will the replies sound robotic or unnatural?
Users can set the tone and dialect in the dashboard and test replies before going live. Wakeel answers using wording derived from the business’s own documents, ensuring responses align with the brand’s voice.
What happens if Wakeel doesn’t know the answer to a customer’s question?
Wakeel does not guess answers. If the information is not in the uploaded documents, it politely informs the customer and hands the conversation to a human agent. Users can also pause the AI on specific chats and reply manually.
Can Wakeel book appointments and take orders?
Yes, Wakeel can read availability, book appointments, take orders, confirm deliveries, and send reminders. It tracks orders and integrates with the business’s calendar for seamless scheduling.
Is Wakeel available in dialects other than Modern Standard Arabic?
Wakeel supports Modern Standard Arabic as well as regional dialects such as Khaleeji and Egyptian, ensuring responses match the customer’s preferred language.
How long does it take to set up Wakeel?
Businesses can go live in under 20 minutes. The process involves connecting the WhatsApp Business number, uploading knowledge documents, and testing replies in the dashboard before deployment.
