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Gleap
$49Starting price
156KMonthly visits
37Popularity
About Gleap
Gleap is an AI-powered customer support operating system designed for SaaS companies and e-commerce brands. It unifies support, feedback collection, and onboarding into a single platform accessible via web and mobile apps. The tool provides AI agents and a Kai AI Copilot that answer customer questions using company knowledge bases, along with conversation summarization and reply suggestions for support teams. Gleap includes live chat with human agent escalation, a multichannel inbox (email, chat, social), and video calling integrated into the chat widget. It also offers in-app bug reporting with automatic session replay and console logs to accelerate debugging and issue reproduction. Additional features include surveys (NPS, CSAT), product tours, onboarding checklists, email automations, feature requests, public roadmaps, and changelog management. The platform is delivered as an SDK for seamless integration with web and mobile applications.
Key features
- AI agents and Kai AI Copilot for automated customer support
- Live chat with human agent escalation and multichannel inbox
- Video calling integrated into the chat widget
- In-app bug reporting with session replay and console logs
- Surveys (NPS, CSAT), product tours, and onboarding checklists
- Email automations, feature requests, and public roadmaps
- Changelog management and conversation summarization
- SOC 2 Type II certified with SDK for web and mobile
Use cases
- Providing 24/7 AI-powered customer support for SaaS products
- Collecting and analyzing customer feedback through surveys and roadmaps
- Accelerating bug resolution with session replay and console logs
Pros
- Unifies support, feedback collection, bug reporting, and onboarding into a single platform with AI agents handling routine tasks
- Automates the bug-to-fix workflow, reducing manual engineering effort and accelerating issue resolution
- Provides specialized AI agents (Kai Resolve, Kai Code, Kai PM) that collaborate to investigate, prioritize, and ship fixes or features
- Includes in-app bug reporting with automatic session replay and console logs for faster debugging
- Supports multichannel customer interactions (chat, email, social) with live agent escalation and AI-driven responses
Cons
- May require technical setup for advanced AI agent configurations and integrations
- Usage-based AI token pricing could become costly for high-volume support scenarios
- Limited transparency on specific performance metrics or success rates for AI agents
- Enterprise features like SOC 2 Type II or HIPAA compliance are only available on higher-tier plans
Gleap videos
Frequently asked questions about Gleap
What is 'software that heals itself' in Gleap?
It refers to a workflow where user-reported bugs are automatically investigated, categorized, and converted into pull requests by AI agents. The system captures technical data like console logs and session replays, then routes confirmed issues to development tools for review and shipping, notifying users when fixes are released.
Who is Gleap designed for?
Gleap is designed for SaaS companies and e-commerce brands that need to unify customer support, feedback collection, and product development into a single platform. It suits teams looking to automate routine tasks and close the loop from issue reporting to resolution.
How does Gleap handle pricing for AI usage?
Gleap uses a usage-based pricing model for AI agents, where costs are billed by actual tokens consumed during interactions. This applies to AI-powered support, investigation, and development tasks performed by agents like Kai Resolve and Kai Code.
What integrations does Gleap support?
Gleap supports over 1,000 integrations through Composio, allowing connections to tools like JIRA, HubSpot, GitHub, GitLab, Bitbucket, Slack, and more. These integrations enable seamless workflows across support, development, and product management.
Can Gleap be used for product management and roadmapping?
Yes, Gleap includes AI-powered product management features like Kai PM, which clusters feature demand, prioritizes roadmaps, and turns user feedback into actionable insights. Teams can create branded public roadmaps and interactive changelogs for transparency.
How does Gleap ensure data security and compliance?
Gleap is SOC 2 Type 2 and GDPR compliant, offering features like BYOK (Bring Your Own Key) encryption and HIPAA BAA support for enterprise plans. The platform also provides dedicated customer success managers and priority support for compliance needs.
Gleap Website Engagement
Last Update: 9 days ago
Total Monthly Visits
0
Bounce Rate
0%
Visit Duration (avg)
0.00s
Pages Per Visit
0
Country Rank
0
Brazil
Global Rank
0
Category Rank
#0
Graphics Multimedia & Web Design
Monthly Traffic
Traffic Sources
Traffic Share By Country
- Spain22%
- United States20.9%
- Brazil16.1%
- Germany12.7%
- Egypt5.4%
