Tow Deputy

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About Tow Deputy

Tow Deputy is an AI-powered dispatcher and receptionist designed specifically for towing and roadside assistance businesses. It answers inbound calls 24/7, classifying each call and either creating a job, escalating to a human, or closing the call. The system quotes exact prices based on configured rate cards, including zone-based hook-up fees, mileage, vehicle types, and after-hours surcharges, without requiring callbacks. It collects vehicle and location details, dispatches the closest driver via SMS and a driver web app, and can process secure SMS deposits. The finished job details are texted to both the dispatcher and the driver for manual entry into existing dispatch software like Towbook or Omadi. It targets one-truck owner-operators, small fleets of 2–10 trucks, and roadside-assistance operators, handling simultaneous calls and providing a summary when the owner-operator is unavailable.

Key features

  • 24/7 AI call answering and classification
  • Real-time price quoting from rate card
  • Zone-based hook-up fee configuration
  • SMS driver alerts and job summaries
  • Secure SMS deposit collection
  • Simultaneous call handling
  • Driver web app for job acceptance
  • No-code pricing engine

Use cases

  • Handling after-hours and simultaneous calls for small towing fleets
  • Automating dispatch for one-truck owner-operators during winching or strapping
  • Processing lockouts, jump starts, and tire changes for roadside-assistance operators

Pros

  • Answers calls in under 2 seconds, 24/7/365
  • Quotes exact prices from rate card with zone-based fees
  • Dispatches closest driver via SMS and driver app
  • Handles simultaneous calls and collects job details
  • Configurable pricing engine with no-code dashboard

Cons

  • No native two-way sync with dispatch software
  • No free plan available
  • Limited to towing and roadside assistance use cases

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Frequently asked questions about Tow Deputy

What is Tow Deputy?

Tow Deputy is an AI-powered dispatcher and receptionist designed specifically for towing and roadside assistance businesses. It answers inbound calls 24/7, classifies each call, and either creates a job, escalates to a human, or closes the call without requiring callbacks.

Who is Tow Deputy designed for?

Tow Deputy targets one-truck owner-operators, small fleets of 2–10 trucks, and roadside-assistance operators. It is built to handle simultaneous calls and automate dispatching for these specific business sizes.

How does Tow Deputy handle pricing for jobs?

Tow Deputy quotes exact prices based on configured rate cards, including zone-based hook-up fees, mileage, vehicle types, and after-hours surcharges. The AI calculates and quotes the price in real time during the call.

Can Tow Deputy integrate with existing dispatch software?

Tow Deputy works alongside existing dispatch software like Towbook or Omadi by texting finished job details to the dispatcher and driver for manual entry. Native two-way sync is not currently built.

How does Tow Deputy dispatch drivers?

Tow Deputy dispatches the closest driver via SMS and a driver web app. It collects vehicle and location details during the call and alerts the driver immediately.

Does Tow Deputy support secure payments?

Yes, Tow Deputy can process secure SMS deposits from customers during the call, allowing for upfront payment collection before dispatching a driver.

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