Tettra

Tettra is an AI-powered internal knowledge base that helps teams manage, curate, and circulate important company knowledge.

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About Tettra

Tettra is an AI-powered internal knowledge base. Upload your company or team docs into Tettra and then use Kai, our AI assistant, to help you find information from your documents. When a team member has a question, they ask Kai in Tettra or Slack. Kai scours existing company documents to provide the answer. No need to bother the subject matter expert. With the newly found information, team members can work uninterrupted. Use Cases And Features 1. Ask questions from your docs 2. Don’t ask your teammates, ask Tettra. 3. A new way to search your documents. Perfect for customer service teams.

Key features

AI-powered internal knowledge base
Upload company or team documents
Use Kai, the AI assistant, to find information
Ask questions in Tettra or Slack
Scours existing company documents for answers
Streamlines operations and eliminates wasted time

Use cases

Customer service teams can use Tettra to quickly find information and answer customer queries.
Tettra helps teams manage, curate, and circulate important company knowledge.
Tettra is perfect for companies with large amounts of documentation that need to be easily accessible.

Pros

AI-powered assistant (Kai) that searches existing company documents for answers
Integrates with Slack to provide instant answers in channels and DMs
Supports importing content from Google Docs, Notion, PDFs, and local files
Knowledge automation helps verify accuracy and identify gaps in documentation
Designed for teams of all types, including customer support, agencies, and growing companies

Cons

Requires existing documentation to be uploaded or created within the platform
AI responses depend on the quality and completeness of the knowledge base
May not fully replace human expertise for complex or nuanced questions

Frequently asked questions about Tettra

What is Tettra?

Tettra is an AI-powered internal knowledge base designed to help teams organize, manage, and retrieve information from company documents. It uses an AI assistant named Kai to answer questions directly from existing content, reducing reliance on subject matter experts.

Who is Tettra suitable for?

Tettra is suitable for customer support teams, growing companies, HR and operations teams, agencies, and law firms. It helps eliminate repetitive questions and streamlines knowledge sharing across various departments.

How does Tettra integrate with Slack?

Tettra integrates with Slack through its AI-powered bot, Kai, which can answer questions directly in Slack channels and direct messages. This allows team members to get instant answers without leaving their workflow.

Can I use existing documents in Tettra?

Yes, Tettra allows users to import existing content from Google Docs, PDFs, Notion, local files, and other sources to quickly build a knowledge base. New documentation can also be created directly within Tettra.

How does Tettra ensure the accuracy of its knowledge base?

Tettra uses knowledge automation to help subject matter experts regularly verify the accuracy of important pages, identify knowledge gaps, and approve suggested edits from teammates, ensuring trusted and up-to-date content.

What happens if Tettra's AI can't find an answer?

If Kai cannot find an answer in the knowledge base, it will help identify the right person to answer the question, ensuring that queries are addressed even when the information is not readily available.